Warning: Deleting your account is permanent and cannot be undone. All your data including prospects, campaigns, and financial records will be permanently deleted.
What Gets Deleted
- Your account information (name, email, profile)
- All prospect and client data
- Postcard designs and campaigns
- Sales pipeline and deal tracking data
- Financial records and revenue tracking
- All saved searches and cached data
- Message templates and interaction history
Method 1: Delete Account Within the App
- Log in to your 9x12 Pro account
- Click on your Profile/Settings icon (top-right corner)
- Navigate to Account Settings
- Scroll to the bottom and click "Delete Account"
- Confirm deletion by entering your password
- Click "Permanently Delete My Account"
⏱️ Processing time: Your account will be deleted immediately. Data removal from backups may take up to 30 days.
Method 2: Request Deletion via Email
If you cannot access your account or prefer email deletion:
- Send an email to: privacy@10kpostcards.com
- Use the subject line: "Account Deletion Request"
- Include in your email:
- Your full name
- Email address associated with your account
- Reason for deletion (optional)
- We will confirm your identity and process the deletion
⏱️ Response time: We will confirm receipt within 24 hours and complete deletion within 72 hours.
Method 3: Revoke Facebook App Access
If you signed up using Facebook Login, you can also revoke access:
- Go to Facebook Settings → Apps and Websites
- Find "9x12 Pro" in the list
- Click "Remove"
- Confirm removal
⚠️ Note: This only removes Facebook's connection. To delete your 9x12 Pro account data, use Method 1 or 2 above.
Data Retention After Deletion
Immediately deleted:
- Your ability to log in
- All personal data from active databases
- All business data (prospects, campaigns, financials)
Retained for up to 30 days:
- Database backups (for disaster recovery)
- Server logs (for security purposes)
Retained permanently (if required by law):
- Financial transaction records (tax compliance)
- Legal dispute documentation
Before You Delete
💡 Consider exporting your data first:
- Go to Settings → Export Data
- Download your clients list (CSV)
- Download your prospects list (CSV)
- Download your financial records (CSV)
- Save any postcard designs you want to keep
Need Help?
If you have questions about data deletion or need assistance:
Email: privacy@10kpostcards.com
Response Time: Within 24 hours
Privacy Policy: View full policy